Contact Us

Need to check a measurement before you order, or waiting on a package? Send us a message — a person on our team will answer, usually the same day.

Reach us here

Twelve hours a day on weekdays — so a question sent in the morning is usually answered before the day is out.

Before you order

Will it fit?
The most common reason a household purchase goes wrong. Send us the measurements you're working with — the cupboard, the shelf, the corner — and we'll tell you plainly whether something works in that space.

How is it made?
Materials, construction, and whether a piece will take the use you're planning to give it. Most failures in this category are wear failures, and wear is predictable if you know what something is made of.

Care and cleaning
How something washes, wipes down, or holds up after a few months rather than a few days.

Answers come from someone who has handled the item, not from a supplier description. We'd rather steer you away from the wrong product than deal with the return.

After you've ordered

Where's my package?
Your tracking number is emailed to you once the order ships. Give it 24 to 48 hours to register a first scan — a tracking page that hasn't moved on day one is normal, not a warning sign.

If it stalls, or tracking reports a delivery that never arrived, send us your order number. We'll open the investigation with the carrier ourselves.

Returns and refunds
Contact us before shipping anything back — we'll send return instructions and the correct address. You have 30 days from delivery and there's no restocking fee. Details are in our Refund Policy.

Damaged, defective or wrong item
Photos and your order number are all we need. You choose a replacement or a full refund, we cover the return shipping, and there's nothing to argue about.

Anything else
Press, wholesale enquiries, partnership ideas, or feedback on the site — same address, and we'll route it to whoever handles it.

Getting a faster answer

Order number on the first line. It's at the top of your order confirmation. Without it we're searching by name and email, which typically adds a day.

Photos for anything visual. Damage, an incorrect item, or a question about how something looks — an image settles in seconds what a written description struggles with.

Our policies

• Shipping Policy — processing times, tracking, lost or damaged packages
• Refund Policy — your 30-day window and how refunds are handled
• Privacy Policy — what we collect, why, and your rights over it
• Terms of Service — the terms your purchase is made under

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Business information

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The Nestamora team