Terms of Service
Last updated: August 31, 2026
These terms govern your use of nestamora.com and any purchase you make from us. By placing an order, you agree to them, together with our Privacy Policy, Shipping Policy and Return Policy.
They apply to the entire website and to any email or other communication between you and our team.
1. Who we are
- Legal entity: Nestamora LLC
- Business address: 2901 S Capital of Texas Highway, Austin, TX 78746, United States
- Email: support@nestamora.com
- Phone: +1 (512) 327-7040
- Hours: Monday–Friday, 9:00 AM – 9:00 PM CT
- Response time: Within one business day
Saturday, Sunday and public holidays: closed.
Our store runs on Shopify Inc., which provides the e-commerce platform. Your purchase contract is with Nestamora LLC; Shopify is not a party to it.
2. Who can order
You must be at least 18 years old, or have the consent of a parent or legal guardian.
An account isn't required — guest checkout is available. If you create one, the login is yours to protect, and activity under it is your responsibility.
You agree to provide accurate billing, shipping and contact information, and to keep it current so we can complete your order and reach you when needed.
3. Products and descriptions
We make every reasonable effort to display colors, images and descriptions accurately. Display varies by device and monitor, so we can't guarantee that a product image matches the item exactly. Dimensions are approximate unless stated otherwise.
Availability and pricing change. We may discontinue a product or limit quantities per person, household or order.
Obvious pricing and typographical errors are not binding on us. Where an item is listed at an incorrect price or with incorrect information, we may refuse or cancel the affected order. If payment has already been taken, we refund in full to your original payment method.
4. Prices and payment
All prices are shown in US dollars. Applicable sales tax is calculated at checkout based on your shipping address, and the total displayed at checkout is the total you pay — nothing further is collected on delivery.
Payment is taken when you place your order, using the methods shown at checkout. Payments are processed by a PCI-DSS compliant provider, and we don't store full card details.
By placing an order you authorize us to charge your chosen payment method for the total amount due. If a payment is declined or reversed, we may cancel the order.
5. How an order becomes a contract
Submitting an order is an offer to buy. The contract is formed when we confirm shipment.
We may decline an order where the item is out of stock, payment authorization can't be obtained, we've identified a pricing or description error, a fulfillment issue prevents completion, or we reasonably suspect fraud. Where payment has been taken and we decline, we refund in full.
6. Shipping and delivery
Processing and delivery timeframes are set out in our Shipping Policy, which forms part of these terms.
Risk of loss passes to you on delivery — not when the package is handed to the carrier. If your order arrives damaged or doesn't arrive at all, contact us and we'll resolve it.
Delivery estimates are estimates. We're not liable for delays caused by carriers, weather or other events outside our control, though we'll help you trace a delayed package.
Where we can't ship within the stated timeframe — or within 30 days if no timeframe was given — we'll notify you and you may choose to wait for a revised date or cancel for a full refund.
7. Returns and cancellations
Returns are governed by our Return Policy, which forms part of these terms.
Cancellations: you may cancel free of charge any time before your order ships. Email us with your order number as soon as you can.
If you're not satisfied with a product for any reason, get in touch — we'd rather resolve it directly than have you dispute a charge.
8. Defective, damaged or incorrect items
If a product arrives with a manufacturing defect, is damaged in transit, or isn't what you ordered, contact us within 30 days of delivery with your order number and, where possible, photographs.
We'll send a replacement or refund you in full — whichever you prefer.
This doesn't limit any rights you have under applicable consumer protection law, including implied warranties of merchantability and fitness for a particular purpose where those apply.
9. Intellectual property
The website and its contents — text, images, product photography, graphics, logos and design — are owned by Nestamora LLC or its licensors and protected by intellectual property law.
You may use the site for personal, non-commercial purposes. Without our written permission you may not copy, reproduce, republish, modify, distribute, sell or commercially exploit any part of it, or remove any copyright or proprietary notice.
Copyright claims: if you believe material on our site infringes your copyright, email support@nestamora.com with the details needed to assess the claim.
10. Reviews and submissions
You retain ownership of what you submit. By sending us a review, photograph, suggestion or comment, you grant us a non-exclusive, royalty-free, transferable license to use, reproduce, edit, publish and display it for legitimate business purposes.
We're not obliged to keep submissions confidential, to compensate you, or to respond.
You're responsible for what you submit. It must be your own or shared with permission, based on genuine experience, free of anything unlawful, defamatory or obscene, and free of malicious code or spam.
We may remove content that breaches these terms.
11. Acceptable use
You may not use this site to break any law, infringe intellectual property, harass or discriminate against anyone, submit false information, transmit viruses or malicious code, collect others' personal information, spam, phish, scrape or crawl, or interfere with the site's security or normal operation.
You also may not reverse engineer, decompile or disassemble any part of the site, except where the law permits, or commercially exploit the platform without our written consent.
Where we reasonably believe these terms have been seriously breached, we may restrict or terminate access. Orders already confirmed will still be fulfilled.
12. Third-party links and services
The site may link to or display third-party websites and services. These operate independently, under their own terms and privacy policies.
We're not responsible for their content, accuracy or practices. Complaints about a third party's products or services go directly to that party.
13. Privacy and cookies
Personal information is handled in accordance with our Privacy Policy.
We use cookies to operate the site, remember your preferences and understand how it's used. You can manage cookies through your browser or our cookie controls, though disabling essential cookies will prevent checkout from working. We never place personally identifiable information in cookies.
14. Promotions
We may run contests, promotions or sweepstakes governed by separate rules. Where you enter one, those rules apply alongside these terms.
15. Site availability
We may modify, update, suspend or discontinue any part of the site at any time.
We can't guarantee uninterrupted availability. Maintenance, technical issues and other circumstances may cause interruptions or delays.
Nothing in this section affects an order we've already accepted.
16. Disclaimer and limitation of liability
Except as expressly stated, the site and all products are provided "as is" and "as available", without warranty of any kind.
We don't guarantee that the site will meet your requirements, be uninterrupted, secure or error-free, or that every error will be corrected.
Our total liability arising from any order is limited to the amount you paid for that order. We're not liable for indirect, incidental, consequential or special damages, including lost profits, lost data or business interruption.
Nothing in these terms limits liability for fraud, for personal injury caused by our negligence, or for any liability that cannot legally be excluded. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you.
17. Indemnification
You agree to indemnify and hold harmless Nestamora LLC and its affiliates, officers, agents and employees from any claim or demand, including reasonable attorneys' fees, arising from your use of the site, your breach of these terms, or your violation of any law or third-party right.
18. Termination
These terms remain in effect while you use the site.
Where you materially breach them, we may suspend or terminate your access. Orders already confirmed will be fulfilled, and amounts owed remain payable.
19. Changes to these terms
We may update these terms from time to time. The current version is always on this page with the date at the top, and we'll give reasonable notice of material changes.
Changes don't apply retroactively to orders already placed.
20. General
If any provision of these terms is found unenforceable, it will be modified to the extent needed and the remainder continues in full effect. Our failure to enforce a provision doesn't waive our right to enforce it later.
These terms, together with our Return Policy, Shipping Policy and Privacy Policy, form the entire agreement between us and supersede any prior understanding.
21. Complaints and disputes
If something goes wrong, contact us first at support@nestamora.com. We respond within one business day and make reasonable efforts to resolve complaints directly.
Where a dispute can't be resolved informally, both parties agree to allow at least 30 days from written notice before commencing proceedings.
Any action that can't be resolved that way will be brought before the state or federal courts located in Travis County, Texas, and both parties consent to that jurisdiction.
Nothing here prevents you from bringing a claim in small claims court, or from exercising any right you have under the consumer protection laws of your own state.
22. Governing law
These terms and your use of the site are governed by the laws of the State of Texas and applicable federal law of the United States, without regard to conflict-of-law principles.
23. Contact
Nestamora LLC
Address: 2901 S Capital of Texas Highway, Austin, TX 78746, United States
Email: support@nestamora.com
Phone: +1 (512) 327-7040
Business hours: Monday–Friday, 9:00 AM – 9:00 PM CT